Frequently Asked Questions
The Council on Foreign Relations (CFR) online store ecommerce platform is created, managed, and maintained by Corporate Values, using Shopify’s underlying technology and secure payment processing system. All questions regarding orders, billing, and products may be directed to the customer service team at Corporate Values at cfrstore@corporatevalues.com.
Placing Orders
When an order is complete, the customer will receive an automated order confirmation email that includes:
- Order number
- Order summary
- Date and time of order placement
- Payment processing method
- Delivery method
- Shipping address
If any of the included information appears inaccurate, please immediately contact the customer service team at Corporate Values at cfrstore@corporatevalues.com.
Customers will receive an additional shipping notification email when their order ships, including the package tracking number(s).
Products purchased on the CFR online store are subject to applicable sales tax in the state of New York. Sales tax will be disclosed to the customer at check-out and on the customer’s order confirmation email. Products purchased from the CFR online store and shipped to destinations other than the state of New York may be subject to use tax. Please check with your local jurisdiction regarding payment of use taxes, if applicable.
No. Products purchased on the CFR online store do not qualify as charitable donations to the Council on Foreign Relations and are therefore not eligible for a tax deduction.
At check-out, please enter your discount code to receive a specific percentage or dollar amount off of your total purchase. Discount codes may only be used for one transaction and only one discount code may be used at one time. For additional questions on CFR online store discount codes, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com.
Billing
The CFR online store accepts Visa, MasterCard, American Express, Discover, and Diners Club.
Customers may also make purchases via Google Pay, Shop Pay, and Apply Pay.
Yes; at check-out, customers may enter a U.S. domestic or international billing address that corresponds with their form of payment.
When an order has been placed, Corporate Values will cross-check the customer’s information with the used payment method. Any missing information or discrepancies will be flagged and Corporate Values will contact the customer to confirm and/or add any missing information.
Once all of the information is verified, an order charge will appear on the customer’s payment method (e.g., credit card) and Corporate Values will begin processing and preparing the order for shipment. For additional questions on charges and processing information, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com.
Placed Orders
When an order is placed, customers will receive an email order confirmation including an order number, order summary, and shipping address. Orders will normally ship 3 to 5 days after placement. When an order ships, customers will receive a shipping notification email, including the package tracking number(s).
All order confirmation emails are sent to the customer as soon as the order is confirmed. To request a new receipt, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com with your name and date of purchase to receive a new order confirmation email.
If a customer notices incorrect information on their order confirmation email, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com as soon as possible. If the order has not yet been shipped from the Corporate Values warehouse, customer service may be able to update the incorrect information at no cost to the customer. If the item has already departed from the warehouse for delivery by UPS or FedEx, the customer will need to either work with the customer service team at Corporate Values to correct the shipping address or visit the relevant UPS or FedEx shipping website, enter their tracking number, and follow the prompts to correct the corresponding incorrect shipping address.
If an item is returned as undeliverable to the Corporate Values warehouse, Corporate Values will contact the customer directly via email to arrange a new shipment. This will result in additional fees and delivery delays.
Occasionally, due to varying stock levels across our partner warehouses, orders can be split into two or more shipments. Please refer to the tracking numbers indicated in your shipping notification email to determine if your missing items are being shipped separately. The contents of each shipment will be disclosed in the customer’s shipping notification email.
If you did receive an order that is missing an expected item or several, please reach out to the customer service team at Corporate Values at cfrstore@corporatevalues.com to request a resend of the missing items. Be sure to include your order number and the names of the missing items.
The CFR online store currently maintains a no return or exchange policy. We are unable to process returns or refunds of products ordered in error. We are also unable to cancel or adjust an order once it has been processed. For additional questions, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com.
Yes, if a product in your order is damaged or defective at the time of delivery or the incorrect item was sent, please contact the customer service team at Corporate Values at cfrstore@corporatevalues.com. We will replace a damaged or defective item at no cost to you. When contacting the customer information team, please be sure to include your order number and the name and image of the damaged / defective item.